Use cases

Six hold-time pain points. One bot.

We've tested AntiHold across the US companies Americans dread calling most. Here's what we learned about each.

Cable & Internet

Comcast, Spectrum, Cox, Verizon Fios, AT&T Internet

  • 18 min avg hold
  • Most common: billing dispute

Cable companies will ask for the last 4 digits of your SSN — that's normal, you'll handle it when you're on the line. Equipment returns, plan changes, and outage credits are also frequent.

"Skipped 26 minutes with Spectrum. Worth every cent." — Beta user, Tampa
Government & IRS

IRS, Social Security, DMV, USPS, Medicare, VA

  • 32 min avg hold (IRS)
  • Most common: taxpayer disputes, SS questions

We've successfully held for taxpayer disputes, social security questions, DMV title issues. Government agencies sometimes drop you mid-call — we redial automatically up to 3 times.

"IRS picked up at minute 47. I was on a Zoom call. AntiHold pinged me, I dropped in." — Beta user, Austin
Healthcare & Insurance

UnitedHealthcare, Aetna, Cigna, Blue Cross, Anthem, Kaiser

  • 22 min avg hold
  • Most common: claim disputes, prior auth

Most common request: claim disputes, prior authorization, billing errors. Insurance companies usually require you (the policyholder) on the line — we hold, you talk.

"Aetna denied my claim. Texted AntiHold at 9am, talked to a real human by 9:34." — Beta user, Denver
Airlines

Delta, United, American, Southwest, JetBlue, Alaska

  • 90+ min avg hold during weather events
  • Most common: rebooking after cancellations

During storms and IT outages, hold times balloon to 2+ hours. We've successfully held while customers boarded a different flight, and while one slept off jet lag in Tokyo.

"Delta cancelled. AntiHold held for 1h 48m while I picked up the kids. Got rebooked." — Beta user, Atlanta
Banking

Chase, Bank of America, Wells Fargo, Citi, Capital One, USAA

  • 14 min avg hold
  • Most common: fraud disputes, fee reversals, lost cards

Banks often ask security questions only you can answer — that's where we hand off. We get you past the IVR and into the queue, you handle authentication.

"Chase fraud line. AntiHold caught the human at minute 19. I was making coffee." — Beta user, Brooklyn
Cell Carriers

Verizon, AT&T, T-Mobile, Mint, Visible, Cricket

  • 20 min avg hold
  • Most common: billing issues, plan changes, port-out PINs

Carriers will often try to upsell — feel free to say no. Port-out PINs and plan-change retention scripts are bread and butter.

"T-Mobile port-out PIN. 22 minutes saved. Switched carriers same afternoon." — Beta user, Phoenix
Anyone we won't call

Four kinds of calls we don't make.

We're picky about this. It keeps us TCPA-clean and on the right side of every state regulator.

Individuals (we don't call people on your behalf).
Sales calls or marketing surveys.
Non-US phone numbers.
Companies that block our outbound (rare, but it happens — you'll see "couldn't reach").

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