AntiHold FAQ — The questions we get a lot.

Three subscription plans: Basic $9.99/mo (165 minutes ≈ 2:45 hours of hold time), Pro $14.99/mo (255 min ≈ 4:15 hours), Business $24.99/mo (450 min ≈ 7.5 hours, plus unlimited concurrent calls and premium support). All plans include unlimited calls — only hold-minutes count against your bucket.

No catch. The bot does the boring part (dialing, menus, waiting), so we run it cheaply at scale. We charge enough to keep the lights on. The whole price list is three lines: Basic $9.99, Pro $14.99, Business $24.99 — that's it.

You can. Plenty of people do. But the average US hold time is 13 minutes — at $25 an hour, that's $5.42 of your time. The Basic plan ($9.99) gives you 165 minutes a month: that pays for itself the moment you skip two long holds.

No. Minutes only count while our bot is on the line waiting. Once you've been handed the call, you're talking directly with the company — we're out, and nothing further gets billed.

No — we use a "Use it or lose it" model. Each plan gives you a monthly bucket of hold-minutes that resets at the start of every billing cycle. Keeping the price low for everyone depends on this. If you find yourself routinely close to the cap, the Pro or Business plan is the right fit.

We won't hang up on you mid-hold. There's a small overdraft buffer (30–45 minutes) that automatically gets deducted from the next month's bucket. If you regularly need more, you can also grab a one-time minute pack through the App Store, or move up a tier.

Yes — you manage your subscription through the App Store like any other monthly app. You can upgrade, downgrade, or cancel at any time. Changes take effect at the start of the next billing cycle.

Within two minutes of your text, a bot is dialing the company on your behalf. We start punching through the phone menu immediately, so we're usually past the IVR and into the hold queue within four to five minutes total.

Any company with a US phone number. Airlines (Delta, American, United, Southwest), cable and internet (Spectrum, Comcast, AT&T), banks, insurance, IRS, Social Security, Medicare, DMV, doctor's offices, utilities. If you can call them, we can call them.

You don't pay. The bill only fires when a real agent is on the line with you. Dropped call, busy line, after-hours, weird tech glitch — all on us. We will also text you to let you know what happened, and you can ask us to retry.

We listen for them and route the call differently. Most simple captchas (press 1, say a number) we handle. Complex ones we'll fail at — you'll see "couldn't reach" and we don't charge.

No. We don't record audio. The bot dials, listens for a real human, hands you the line, and forgets. Once you're connected, the call is between you and the agent — we are not on the line and not capturing anything.

We keep what we need to text you back — nothing more. We never sell, share, or hand it over to marketing partners (we don't have any). The company we're calling sees a number we own, never yours.

Yes. AntiHold only places calls to businesses on your explicit instruction. We never call individuals on your behalf, and we never make sales or marketing calls. Each request authorizes a single outbound call to the business you specify.

No. We don't have a marketing list. We don't have an ad-tech stack. Your data lives with AntiHold and our infrastructure providers (Stripe, Twilio) — that's it.

Yes — those are some of the most common ones. UnitedHealth, Cigna, the IRS, Social Security, Delta, United, American — all standard. The longer the typical hold, the more you save. The IRS is one of our most popular destinations for a reason.

Email hi@antihold.com. If something went wrong — agent didn't actually pick up, the line was wrong, anything — we credit the minutes back to your monthly bucket within one business day, no questions. We track this internally and use it to improve the bot. Your money is not the product.

If "your insurance company" is a US-licensed pet insurance carrier, yes. Healthy Paws, Trupanion, ASPCA Pet Insurance — all worked in our beta.

Not yet, but it's on the roadmap. If you're building something for your team and want to integrate, email hi@antihold.com — we'll loop you in early.